Refund policy

At WOWENS, customer satisfaction and product quality are our top priorities. We ensure that every product is carefully packed and checked before shipping. Since our Moringa Powder is a consumable wellness product, we follow a limited return policy for hygiene and safety reasons.

Returns

We only accept returns in the following cases:

• Product received is damaged

• Wrong product delivered

• Package received in leaked or tampered condition

To request a return, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos/videos of the product and packaging

• A brief description of the issue

Refunds

Once your request is verified, we will offer one of the following:

• Replacement product

• Store credit

• Full or partial refund (depending on the issue)

Refunds are processed within 5–7 business days after approval.

Non-Returnable Items

For safety, hygiene, and quality reasons, we do not accept returns for:

• Opened or used products

• Products damaged after delivery

• Change of mind or taste preference

• Orders returned without proof of damage

Cancellation Policy

Orders can only be cancelled before they are shipped. Once shipped, cancellation requests cannot be accepted.

Contact Us

If you face any issue with your order, feel free to contact our support team and we’ll do our best to help you quickly and fairly.